Terms & Conditions

Terms & Conditions

Last updated: August 2026

Welcome to SnugBudz. These Terms & Conditions govern your use of www.snugbudz.com and your purchase of products from our website.

By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website.

1. About SnugBudz

SnugBudz

Website: www.snugbudz.com

Email: hello@snugbudz.com

SnugBudz sells children's travel and comfort products through our online store.

If you have any questions about these Terms & Conditions, please contact us at hello@snugbudz.com.

2. Using Our Website

You agree to use our website lawfully and responsibly.

You must not:

  • Use our website for fraudulent or unlawful purposes

  • Attempt to gain unauthorised access to our website or systems

  • Interfere with the operation or security of our website

  • Copy or misuse our website content without permission

  • Use automated systems to access or collect information from our website without permission

We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our business, customers or website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours and other information on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Product dimensions may also have minor variations.

We reserve the right to update product information, descriptions, specifications and pricing where necessary.

Nothing in these Terms & Conditions affects your statutory rights.

4. Children's Products and Safety

Our products are designed for use by children in accordance with the product information and instructions provided.

SnugBudz products are comfort accessories and should not be treated as replacements for legally required child restraints, car seats, booster seats or seatbelts.

Parents and guardians are responsible for ensuring that products are used appropriately and in accordance with applicable laws, safety requirements and the manufacturer's instructions.

Always use an appropriate child restraint or seatbelt for your child.

5. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you and may offer an alternative solution or refund the affected order.

We reserve the right to discontinue products or change product availability without prior notice.

6. Prices

All prices displayed on our website are shown in the currency indicated at checkout.

We reserve the right to change prices at any time.

A price change will not affect an order that we have already accepted, except where there has been an obvious pricing error.

7. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing your order, you should receive an order confirmation by email.

An order confirmation does not necessarily mean that your order has been accepted if we subsequently identify an issue such as:

  • A pricing error

  • Product availability problems

  • An obvious website error

  • Suspected fraudulent activity

If we cannot fulfil your order, we will contact you and, where appropriate, issue a full refund.

8. Payment

Payment must be successfully authorised before your order can be processed.

We use third-party payment providers to securely process payments.

We do not normally have access to your full payment card details.

If a payment is declined or cannot be processed, we may be unable to fulfil the order until valid payment has been received.

9. Shipping and Delivery

We aim to dispatch orders within the processing timeframe stated on our website.

Delivery times are estimates and may be affected by circumstances outside our control, including postal delays, courier delays, weather, customs processing or other unforeseen events.

For further information, please see our Shipping Policy.

10. Returns and Refunds

Our Refund & Returns Policy explains your rights and our procedures for returning products and requesting refunds.

Nothing in these Terms & Conditions limits or removes your statutory consumer rights.

11. Faulty or Incorrect Products

If you receive a product that is faulty, damaged or materially different from what you ordered, please contact us at hello@snugbudz.com.

We will work with you to resolve the issue in accordance with your legal rights.

Please provide your order number and, where appropriate, photographs showing the problem.

12. Intellectual Property

All content on the SnugBudz website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Photographs

  • Graphics

  • Written content

  • Website design

  • Product descriptions

is owned by or licensed to SnugBudz unless otherwise stated.

You may not reproduce, copy, distribute, modify or commercially exploit our content without our prior written permission.

13. User-Submitted Content

If you submit a review, photograph, testimonial or other content to SnugBudz, you confirm that:

  • You have the right to submit the content

  • The content does not infringe another person's rights

  • The content is not unlawful, abusive or misleading

By submitting content, you grant SnugBudz permission to use, reproduce and display that content for legitimate business and marketing purposes, subject to applicable law.

You should not submit personal information belonging to another person without their permission.

14. Links to Other Websites

Our website may contain links to third-party websites.

These links are provided for convenience only.

We do not control and are not responsible for the content, availability or privacy practices of third-party websites.

15. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee that it will always be available or free from errors.

We may temporarily suspend access to the website for maintenance, updates, security reasons or other operational requirements.

16. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

Subject to that, SnugBudz will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms & Conditions affects your statutory consumer rights.

17. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

  • Natural disasters

  • Severe weather

  • Strikes

  • Transport disruptions

  • Postal or courier delays

  • Government restrictions

  • Internet or telecommunications failures

  • Supplier disruptions

  • Other events beyond our reasonable control

Where such an event affects your order, we will take reasonable steps to keep you informed.

18. Privacy

Our Privacy Policy explains how we collect, use and protect your personal information.

By using our website, you acknowledge that your information will be handled in accordance with our Privacy Policy.

19. Cookies

Our website uses cookies and similar technologies.

For information about the cookies we use and how you can manage them, please see our Cookie Policy.

20. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, products, services or legal requirements.

When we update them, we will change the "Last updated" date at the top of this page.

Your continued use of our website after changes are posted means that the updated Terms & Conditions will apply to future use of the website.

21. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, unless mandatory consumer protection laws in your country provide otherwise.

If you are a consumer, nothing in these Terms & Conditions affects any mandatory legal rights you have under the laws that apply to you.

22. Contact Us

If you have any questions about these Terms & Conditions, please contact:

SnugBudz

Email: hello@snugbudz.com

Website: www.snugbudz.com