Privacy Policy

Last updated: August 2026

At SnugBudz, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how SnugBudz collects, uses, stores and shares personal information when you visit www.snugbudz.com, place an order, contact us or otherwise interact with our services.

1. Who We Are

SnugBudz

Website: www.snugbudz.com

Email: hello@snugbudz.com

For the purposes of applicable data protection legislation, SnugBudz is responsible for the personal information described in this Privacy Policy.

If you have any questions about how we use your information, please contact us at hello@snugbudz.com.

2. Information We Collect

We may collect the following types of information when you use our website or purchase from us:

Information you provide to us

This may include:

• Your name

• Billing and delivery address

• Email address

• Telephone number

• Payment and transaction information

• Information you provide when contacting customer support

• Information you provide when requesting a return or refund

• Any other information you voluntarily provide to us

We do not normally collect sensitive personal information as part of the standard purchasing process.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and device information

• Operating system

• Pages you visit

• Products you view

• How you interact with our website

• Referring website or advertising source

• Approximate location information

• Website usage and diagnostic information

Some of this information may be collected through cookies and similar technologies.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Take payments

• Deliver your products

• Send order confirmations and updates

• Respond to customer enquiries

• Process refunds, returns and exchanges

• Provide customer support

• Maintain and improve our website

• Prevent fraud and protect our website

• Keep appropriate business and transaction records

• Understand how customers use our website

• Measure the effectiveness of our advertising

• Send marketing communications where you have agreed to receive them

• Comply with legal and regulatory obligations

We only use personal information where we have a lawful basis to do so.

4. Our Lawful Bases for Processing

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may use your information because it is necessary to process and fulfil your order or provide services you have requested.

Legal obligation

We may process information where necessary to comply with our legal, accounting, tax or regulatory obligations.

Legitimate interests

We may use information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

For example, this may include improving our website, protecting our business against fraud and managing customer relationships.

Consent

Where required, we may ask for your consent before using certain information, such as for certain marketing communications or non-essential cookies and tracking technologies.

Where processing is based on consent, you can withdraw your consent at any time.

5. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce platform that allows us to sell our products, process orders and manage our online store.

When you make a purchase through our website, your information may be processed by Shopify in accordance with its own privacy practices.

You can learn more about Shopify's privacy practices through Shopify's official privacy documentation.

6. Payment Information

Payments made through our website are processed using third-party payment providers.

We do not normally have access to your full payment card details.

Payment providers may collect and process payment information in order to securely authorise and process your transaction, prevent fraud and comply with applicable legal requirements.

7. Delivery and Fulfilment

To fulfil your order, we may share necessary information with delivery companies, fulfilment providers, suppliers and other service providers involved in getting your order to you.

This may include:

• Your name

• Delivery address

• Email address

• Telephone number

• Order information

We only share information that is reasonably necessary to fulfil your order or provide the relevant service.

8. Customer Communications

If you contact us by email or through our website, we may retain your communication and contact details so that we can respond to your enquiry and maintain appropriate customer service records.

We may also use information from previous communications to help us resolve future enquiries.

9. Marketing Emails

If you choose to subscribe to our marketing emails, we may use your email address to send you information about:

• SnugBudz products

• New products

• Special offers

• Promotions

• Discounts

• Other relevant marketing communications

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at hello@snugbudz.com.

We will not sell your email address to third parties.

10. Advertising and Meta

We may use advertising and measurement technologies provided by third parties, including Meta, to help us understand how visitors interact with our website and to show relevant advertising.

These technologies may collect information about your interactions with our website, such as pages visited, products viewed and actions taken.

Where required by law, we will obtain appropriate consent before placing or accessing non-essential cookies or similar tracking technologies.

You can manage your cookie preferences through our website's cookie controls where available.

11. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to operate properly, such as cookies used for shopping cart functionality, security and checkout.

We may also use optional cookies for purposes such as:

• Website analytics

• Understanding website usage

• Advertising

• Measuring advertising performance

• Remembering preferences

Where required, we will ask for your consent before using non-essential cookies.

You can control or withdraw your cookie preferences through the cookie settings available on our website.

The ICO's current guidance states that users should be told what cookies are used for and, for non-essential cookies, should generally be given an appropriate way to consent.

12. Who We Share Your Information With

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Shopify

• Payment providers

• Delivery and fulfilment providers

• Suppliers

• Customer service providers

• Email marketing providers

• Website analytics providers

• Advertising and marketing platforms

• Fraud prevention and security providers

• Professional advisers

• Government authorities or regulators where legally required

We do not sell your personal information.

13. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

This may include relying on an adequacy decision, appropriate contractual safeguards or another lawful transfer mechanism where required.

14. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information may depend on:

• The purpose for which we collected it

• Whether we need it to provide customer support

• Legal, accounting or tax requirements

• Our legitimate business needs

• The resolution of disputes or complaints

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

15. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information from accidental loss, unauthorised access, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

16. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

• The right to request access to your personal information

• The right to request correction of inaccurate information

• The right to request deletion of your information

• The right to request restriction of processing

• The right to object to certain processing

• The right to withdraw consent where processing is based on consent

• The right to data portability in certain circumstances

• Rights relating to automated decision-making and profiling where applicable

If you would like to exercise one of these rights, please contact us at:

hello@snugbudz.com

We may need to verify your identity before completing certain requests.

17. Children's Privacy

SnugBudz sells products intended for children, but our website and online purchasing process are intended to be used by parents, guardians and other adults.

We do not knowingly ask children to provide personal information for marketing purposes.

If you believe that a child has provided personal information to us without appropriate parental or guardian involvement, please contact us at hello@snugbudz.com.

18. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this policy.

We recommend checking this page periodically for the latest version.

20. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

SnugBudz

Email: hello@snugbudz.com

Website: www.snugbudz.com

21. Complaints

If you have concerns about how we have handled your personal information, please contact us first at:

hello@snugbudz.com

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

More information about making a complaint can be found on the ICO's website.