Refund/ Returns Policy
Refund & Returns Policy
Last updated: August 2026
At SnugBudz, we want you and your little one to be happy with your purchase. If something isn't right, we're here to help.
1. Returns
If you change your mind about your purchase, you have the right to cancel your order within 14 days of receiving your item, without needing to give a reason.
After telling us that you wish to cancel, you have a further 14 days to send the item back to us.
To be eligible for a return, the product should be returned in its original condition. You may handle the product as reasonably necessary to check its nature, characteristics and functionality, in the same way you would in a shop.
Please note that we may be entitled to reduce your refund if the product has been handled beyond what is reasonably necessary and its value has been reduced as a result.
2. How to Request a Return
To request a return, please email us at:
Please include:
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Your full name
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Order number
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Reason for your return, if you wish to provide one
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A description of the item you would like to return
We'll provide you with the information you need to return your order.
Please do not send your item back to an address without contacting us first.
3. Return Shipping
If you are returning an item because you have changed your mind, you are generally responsible for the cost of returning the product to us.
If your item is faulty, damaged or not as described, please contact us before returning it. We will work with you to resolve the issue and, where appropriate, cover reasonable return costs.
Nothing in this policy affects your statutory consumer rights.
4. Faulty, Damaged or Incorrect Items
We take care to make sure your order arrives as expected.
If your SnugBudz product arrives damaged, faulty or you receive the wrong item, please contact us at hello@snugbudz.com as soon as possible.
Please include your order number and, where possible, photographs showing the issue.
Depending on the circumstances, we may offer a replacement, repair or refund in accordance with your legal rights.
Under UK consumer law, goods must be of satisfactory quality, fit for purpose and as described. You cannot be asked to give up these legal rights through a returns policy.
5. Refunds
Once we receive and inspect your returned item, we'll process your refund as soon as reasonably possible.
For cancellations made under your statutory right to cancel, we will issue the refund no later than 14 days after we receive the returned item, or earlier where applicable under the relevant consumer rules.
Refunds will normally be made to the original payment method used to place the order.
If you cancel your order under your statutory cancellation rights, we will refund the cost of our standard delivery service. If you selected a more expensive delivery option, we are only required to refund the cost of the least expensive standard delivery option we offered.
6. Exchanges
At this time, we do not offer direct exchanges.
If you would like a different product or variant, please return your original order in accordance with this policy and place a new order.
7. Order Cancellations
If you need to cancel an order before it has been dispatched, please contact us as soon as possible at:
We'll do our best to stop the order before it enters our fulfilment process.
Once an order has been dispatched, you may need to follow the normal returns process.
8. Your Legal Rights
This policy does not affect your statutory rights.
If you are a UK consumer, you have rights under applicable consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Where an item is faulty, not as described or does not do what it is supposed to do, your legal rights continue to apply.
9. International Returns
If you are ordering from outside the UK, additional rules may apply depending on the country you live in.
Customers outside the UK may be responsible for return postage, customs charges or other costs associated with returning an unwanted item, unless the item is faulty, damaged or incorrectly supplied.
Your mandatory consumer rights in your country of residence are not affected by this policy.
10. Contact Us
If you have any questions about returns or refunds, please contact us:
SnugBudz
Email: hello@snugbudz.com
We're always happy to help.