Shipping Policy
Shipping Policy
Last updated: August 2026
At SnugBudz, we want your order to arrive safely and as quickly as possible. This Shipping Policy explains how we process, dispatch and deliver orders placed through www.snugbudz.com.
1. Order Processing
Orders are typically processed within 1–3 business days after your order has been placed.
Orders are not normally processed or dispatched on weekends or public holidays.
During busy periods, promotions or holiday seasons, processing may take slightly longer. If there is a significant delay with your order, we'll do our best to keep you informed.
2. Delivery Times
Estimated delivery times depend on the destination and shipping method selected at checkout.
Typical delivery estimates are:
| Destination | Estimated Delivery |
|---|---|
| 🇬🇧 United Kingdom | 5–10 business days |
| 🇺🇸 United States | 5–12 business days |
| 🇨🇦 Canada | 7–15 business days |
| 🇦🇺 Australia | 7–15 business days |
These are estimated delivery times, not guaranteed delivery dates.
Delivery may take longer during peak periods, public holidays, customs delays or circumstances outside our control.
3. Shipping Costs
Available shipping options and prices will be displayed at checkout before you complete your purchase.
From time to time, we may offer promotional shipping rates or free shipping.
4. Tracking
Where tracking is available, you'll receive tracking information by email once your order has been dispatched.
Please allow some time for tracking information to become active after your order has been shipped.
If your tracking information hasn't updated for several days, please contact us at:
5. Delivery Delays
While we work with our fulfilment and delivery partners to get your order to you promptly, delivery times can sometimes be affected by circumstances outside our control.
These may include:
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Courier delays
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Postal disruptions
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Severe weather
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Public holidays
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Customs processing
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Incorrect or incomplete delivery information
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High order volumes
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Other unforeseen circumstances
If your order is delayed, please contact us and we'll do our best to help.
6. Incorrect Delivery Information
Please make sure your delivery address is correct before completing your order.
If you provide an incorrect or incomplete address and the order has already been dispatched, additional delivery or replacement costs may apply.
If you notice an error immediately after placing your order, contact us at hello@snugbudz.com as soon as possible. We'll do our best to update the address before your order is dispatched, but we cannot guarantee that changes will be possible.
7. Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first check:
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Around your property
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With household members
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With neighbours
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Any designated safe place
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The delivery company's tracking information
If you still cannot locate your order, contact us at hello@snugbudz.com and we'll help investigate the issue.
8. Damaged Packages
If your order arrives damaged, please contact us as soon as possible at hello@snugbudz.com.
Please include your order number and photographs of the packaging and product where possible.
We'll assess the issue and work with you to find an appropriate solution.
9. International Orders
Customers ordering from outside the country in which the order is fulfilled may be responsible for any applicable customs duties, import taxes or other charges imposed by the destination country.
These charges are determined by the relevant customs authority and are outside SnugBudz's control.
Please check your country's import requirements before placing an international order.
10. Delivery Address
We currently ship to the countries available at checkout.
Shipping availability, delivery options and costs may vary depending on your location.
If your country is not available at checkout, please contact us at hello@snugbudz.com and we'll let you know whether delivery may be possible.
11. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our delivery services, fulfilment arrangements or shipping destinations.
Any updates will be posted on this page and the "Last updated" date will be changed accordingly.
12. Contact Us
If you have any questions about your order or our shipping policy, please contact us:
SnugBudz
Email: hello@snugbudz.com
Website: www.snugbudz.com